The Lottery Office Cookies Policy

Rational

Global Players Network Pty Ltd, trading as The Lottery Office (we, us and our) may use cookies and other technologies on our website www.lotteryoffice.com.au (Website) and mobile application to collect or access information stored on your computer or device to:

1. (a) streamline and enhance your web experience;
2. (b) tailor the content and advertising on our Website;
3. (c) understand how you interact with our Website;
4. (d) provide enhanced security and fraud detection;
5. (e) track and report user website usage; and/or
6. (f) alert users about their shopping cart.

By using the Website and mobile application, you are agreeing to our use of cookies and other technologies.

If you do not accept the use of these cookies or similar technologies, you may disable them as specified in this policy. 

What are cookies?

Small text files placed on your browser or device when you visit our Website and/or mobile application that are used to optimise the viewing experience, troubleshoot any problems and better serve content. The cookie file is stored on your browser.  When you return to that Website the cookie will recognise your browsing device allowing you to navigate between web pages efficiently, remembering your preferences and activities. 

The cookies we use do not identify you or give us any information about you, so they are not regarded as personal information under Australian privacy law. Refer to our Privacy Policy for more information about how we manage personal information

Types of cookies placed:

Essential – This type of cookie (also known as ‘strictly necessary cookie’) is essential for our Website’s core functionality. These can be delivered by first-party or third-party cookies to provide you with the services available through our Website. Without it, this may result in the Website not functioning correctly or as intended.

Functional – This type of cookie is used to enhance the browsing experience and the Website’s performance and functionality. These can be delivered by first-party or third-party cookies.

Performance/ Analytics – Performance cookies collect data that can provide us information to help gauge your interaction with the Website such as track popular pages, visit durations and page response time, so that we can measure and improve Website performance.

Advertising/Targeting – These cookies are delivered by third-party providers to track user behaviours, to build a user profile to help make advertising messages more relevant to the user.

How long do cookies last?

Session cookies: These cookies are usually erased when you close your browser. The cookies provide the user with enhanced browsing experience within a specific session.

Persistent or tracking cookies: Unlike the session cookies, these remain on a user’s device even after you close your browser and can last for a predetermined time or until the user manually deletes them.

How to disable/enable cookies via your browser:

Cookies can be disabled by adjusting your settings on your browser.

If you do not wish for cookies to be used by us, you may need to actively delete or block the cookies. 

If you decide to disable certain cookies, please be aware that your experience with our Website may be limited or you may find some parts of our Website do not work properly.

We have included links to assist you with managing your web browser preferences to disable or enable certain third-party cookies:

Google Chrome	Delete, allow and manage cookies in Chrome
Microsoft Edge and Internet Explorer	Manage cookies in Microsoft Edge: View, allow, block, delete and use
Mozilla Firefox	Enhanced Tracking Protection in Firefox for desktop
Safari	Clear the history, cache and cookies from Safari on your iPhone, iPad or iPod touch

Contact Us

If you have any questions about our cookies policy, please contact us. We’re here to help 7 days a week.

Call The Lottery Office (07) 2111 8242

Our friendly Customer Support team are available to take your call Monday to Friday from 9am to 5pm AEST. 

Email us at support@lotteryoffice.com.au

Last updated on 1 May 2025