Lottoland Australia vs The Lottery Office
As of 21 December, 2023, Lottoland Australia no longer offers jackpot betting products.
This does not affect The Lottery Office; we continue to give our players the chance to win from the draws of overseas lotteries.
When it comes to online gaming, we may be biased when we say that The Lottery Office is the number one platform for Australians and New Zealand residents. However, one of our most frequently asked questions is how we differ as a company from Lottoland Australia. So, it’s time to look at both companies and identify their core differences.
A LOOK AT BOTH COMPANIES
Firstly, let’s explore where these companies originate from.
Lottoland Australia
Lottoland Australia is a Government licensed online betting operator licensed by the Government of the Northern Territory under the Racing and Betting Act 1983. Lottoland is a betting platform, which means that when you place your bet with Lottoland, you are not buying a ticket in a lottery draw. Until January 2019, Lottoland enabled betting on the outcomes of lottery draws, however lottery betting was outlawed. Lottoland then changed their model to instead enable betting on the outcome of financial market indices. They rely on an insurance policy to pay large advertised winnings.
The Lottery Office
The Lottery Office is an Australian-owned and operated business licensed by the Government of the Northern Territory, under Internet Licence Number IGL1001. We are the official Australian seller of the largest lotteries in the world. We let players play to win from the draws of famous lotteries including US Powerball, Mega Millions and many other international lotteries. When you purchase a lottery ticket with The Lottery Office, we buy a real matching ticket in an overseas lottery draw. If that ticket wins a prize in the overseas draw, we collect the prize ourselves. Then, we pay our winner the same amount of money that we collected. This ensures we can pay out any prize money won.
CUSTOMER SUPPORT
Customer support is a huge factor in any business. So let’s take a look and compare how Lottoland Australia and The Lottery Office provide customer support for their players.
Lottoland Australia
We can’t verify where Lottoland’s team is based, but the website does offer a live chat feature and a FAQ page to answer some questions.
The Lottery Office
The Lottery Office is proud to offer a Customer Support team based in Australia, giving Australians employment opportunities across the nation. With live chat, email and social media support, our experienced Lottery professionals are on hand to answer any questions or queries regarding our services or your tickets. You can even request that we call you at a day and time of your choosing. We also provide a comprehensive FAQ page, a range of articles and advice to help people make the most of their lottery-playing experience.
Feel free to contact our Customer Support team should you ever need.
WHERE THEY’RE BASED
Lottoland
Lottoland has been based in Gibraltar, Europe, since 2013.
The Lottery Office
The Lottery Office is 100% Australian-owned and operated, with offices in Darwin, Northern Territory, and Gold Coast, Queensland.
PRIZE MONEY
With millions (or even billions) at stake, where prize money comes from is super important!
Lottoland Australia
Lottoland Australia operates on an insurance-based business model. They rely on this to pay out players any ‘jackpot’ wins. According to Lottoland, “We will pay all smaller wins directly from the revenue we receive from sales. Larger jackpot wins will be covered by Lottoland’s insurance.”
The Lottery Office
Unlike Lottoland Australia, The Lottery Office is a lottery company. This means that we purchase matched tickets in international lotteries! As such, when a player wins, they receive the prize money directly from The Lottery Office – not an insurance company. We claim any prizes from the overseas lottery draws we buy tickets in, and then we pay our winners the same amount of money that we collect.
CLAIMING PRIZES
Lottoland and The Lottery Office also differ when it comes to claiming prize money.
Lottoland Australia
Players who have placed a bet through Lottoland will receive their prize money back in their bank accounts within 2-3 working days.
The Lottery Office
The Lottery Office team understands that winnings want to be collected as soon as possible for our players, so we always strive to make the payout process as seamless and straightforward as possible. Therefore, prizes under AUD$10,000 will be automatically transferred to your Lottery Office account as soon as the draw results have been processed. However, for winnings greater than AUD$10,000, you will be contacted by a team member to organise payout arrangements.
SUPPORTING CHARITIES
Lottoland Australia
Don’t take our word for it, but as far as we can see from the Lottoland Australia website, they haven’t donated to charity since September 2019.
The Lottery Office
Here at The Lottery Office, we are dedicated to making a positive difference in the lives of everyday Australians by supporting charities and community groups across the nation.
As a team, it’s essential for us to contribute to Australian charities and dedicate several days a year to volunteering at a charity as a team. For example, a corporate volunteer day took us to the Coombabah rehoming centre of the Animal Welfare League of QLD.
The Lottery Office Charitable and Community Benefits Fund was set up to ensure that a percentage of our revenue would be put back into local communities and organisations. Check out all of the information and our donation summaries at our Charity page.
As you can see, Lottoland Australia and The Lottery Office are pretty different. Although the similarity of the business names can be confusing, Lottoland does not allow their players to purchase actual lottery tickets. Instead, Lottoland Australia is an online gambling company that offers customers the chance to bet on the outcomes of financial markets. On the other hand, The Lottery Office is a 100% Australian-owned and operated lottery company that buys physical tickets in matching overseas lottery draws. If those tickets win a prize, we collect the prize money and pay our customers the exact amount won. With a team based in Australia, you know any enquiry you have will be taken care of quickly and efficiently. The Lottery Office also provides donations to Australian charities, making it the perfect choice for any responsible lottery player.
CONCLUSION
We’ll leave it up to you to draw any conclusions you wish, but if you wish to support a 100% Australian owned and operated company that sells real tickets into real lottery draws, as opposed to a foreign owned betting company, then we think the choice is clear!
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